At Colorado Gold Heating & Air Conditioning, we take the safety of our customers and our staff seriously. While this is true every day, it’s especially important in this time of heightened concern. Because our services play a vital role in maintaining health, safety and comfort for our customers, we will remain open during this time. But, you can rest assured that we’re taking steps to minimize the impact of COVID-19.
Below you will find a brief outline of our plan for addressing the virus. If you need service, please call us at 303-841-9383.
Per the CDC and WHO guidelines, we are making changes to our normal operating procedures. We are also adopting rigorous cleaning protocols during the outbreak. While these adjustments may seem inefficient or awkward, they’re necessary to ensure the health of those we serve.
Staff Care:Any employees showing symptoms will be asked to remain home until medically clear.
Scheduling Questions: When you call to make an appointment, our office team will ask if anyone in your home has had a fever, has been diagnosed with COVID-19 or has been exposed to the virus. Please note that answering “yes” to any of these will not disqualify you from service. It will just allow our staff to be properly equipped with masks and gloves before entering your home.
Safety Measures:Troubleshooting equipment can sometimes be done from the exterior of your home, but there are times when our staff must go inside. In those situations, nitrile gloves and masks will be worn. If you have an allergy to any of these products, please let us know ahead of time.
At Colorado Gold Heating & Air Conditioning, we value your peace of mind. We understand the current situation may be more concerning for some of our clients than it is for others. If you would prefer, we’re happy to reschedule any preexisting appointments. To do so, please call us at 303-841-9383.
We will update this page as the situation develops. If you have any questions regarding this policy or wish to discuss our COVID-19 response plan in more detail, please feel free to call us at 303-841-9383 or email us at email@example.com.
We appreciate your patience and understanding.